Customer Service Training in Northampton.

Level 2 Award in Customer Service (RQF)

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role. This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

 

This qualification is classroom-based and achieved by taking a one-day course. It is assessed through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Course Factsheet
Customer Service.pdf
Adobe Acrobat document [571.2 KB]

Open courses are inclusive of tuition, examination fees and a course handbook. Free follow up support will also be available from your tutor.

 

Location Dates Price

Moulton,

Northampton

23rd March 2018

13th September 2018

£65.00

Group bookings for 6 or more are available on demand either at our centre or at your premises. Please contact us for a quote.

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