The Level 2 Customer Service e-learning course has been created to enhance the customer service knowledge of learners in all workplaces, including both commercial and not-for-profit organisations.
This e-learning course is loaded with interactive content to help engage learners and reinforce their knowledge. Examples of interactive content include drag-and-drop exercises, scenario-based, multiple-choice questioning and end-of-module tests.
The Level 2 Award in Customer Service e-learning course is a total of 4 modules, written specifically to cover the entire knowledge element of the level 2 award. These units are as follows:
The assessment of the learner throughout the duration of the course will take place through the following:
The completion of all the above assessment methods will result in the learner successfully completing the course.
Complete this Level 2 Customer Service online course and on successful completion of the course, the system produces a personalised HABC commended certificate.
Complete this Level 2 Customer Service online course and on successful completion of the course attend either our Northampton or Norwich centres and complete the formal examination to gain the accredited qualification at a mutually agreeable time and date. (This includes some evenings and weekends)
Your login information to our online portal will be sent by email within 48 hours.
We will also contact you to arrange the examintion date and time if you have selected this option.