The Level 2 Customer Service e-learning course has been created to enhance the customer service knowledge of learners in all workplaces, including both commercial and not-for-profit organisations.
This e-learning course is loaded with interactive content to help engage learners and reinforce their knowledge. Examples of interactive content include drag-and-drop exercises, scenario-based, multiple-choice questioning and end-of-module tests.
The Level 2 Award in Customer Service e-learning course is a total of 4 modules, written specifically to cover the entire knowledge element of the level 2 award. These units are as follows:
The assessment of the learner throughout the duration of the course will take place through the following:
The completion of all the above assessment methods will result in the learner successfully completing the course.
Complete this Level 2 Customer Service online course and then 'Qualify at Home' with an e-assessment and remote online invigulation, all organised by our awarding body at a mutually agreed time.
Your login information to our online portal will be sent by email within 48 hours.
We will also contact you to arrange the examintion date and time.