Conflict Management Courses in Northamptonshire.

Level 2 Award in Conflict Management (RQF).

This accredited qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.


This qualification is generic and can be applied to a wide range of learners and sectors.


Benefits of the Qualification

Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.


Following the completion of this award the learner will know how to:

  • communicate to solve problems and reduce the potential for conflict
  • identify the factors that influence human responses in conflict situations
  • assess and reduce risks in conflict situations
  • communicate effectively and de-escalate conflict in emotive situations
  • use good practice after conflict situations

This qualification is suitable for learners over the age of 18. It is delivered over 1 day with some pre-course reading and assessed by a multiple choice exam.

Course Factsheet
Conflict Management.pdf
Adobe Acrobat document [899.1 KB]

Open courses are inclusive of tuition, examination fees and a course handbook. Free follow up support will also be available from your tutor.


Location Dates Price



21st September 2018



Group bookings for 6 or more are available on demand either at our centre or at your premises. Please contact us for a quote.

Level 2 Award in Conflict Resolution and Personal Safety (the revised and re-branded former CIEH Course).

This course provides learners with a foundation in conflict resolution. It emphasises the importance of personal safety when protecting themselves against confrontational behaviour.


Who needs this course?


Anyone whose work involves being in contact with others. This includes colleagues, customers, patients, clients or members of the public.


Why is this training important?


Employers have a duty of care to provide a safe working environment for their employees.


Learning outcomes


  • Understand the terminology used in conflict resolution
  • Know the laws that apply to businesses and their employees
  • Learn the concepts of a safe working environment, including how the risk of conflict can be assessed
  • Recognise potential confrontational situations and defuse conflicts before they escalate to serious violence
  • Appreciate the importance of personal safety.


This course is suitable for learners over the age of 18. It is delivered over 1 day and assessed by a multiple choice exam.


This course is only available for group bookings of 4 or more either at our Moulton centre or at your premises. Please contact us for a quote.

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